CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS ( MY PROJECT )

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MY SCHOOL PROJECT


CHAPTER FOUR 
DATA PRESENTATION AND ANALYSIS


  1. Introduction
  2. Data presentation
  3. Major Finding




1. Introduction 

          This chapter deals with the presentation of data collected in the course of the research. It also deals on the analysis of the data and test and research questions. The data were generated from primary source, which consist of twenty questionnaires each to both customers and the staff of Stambic Bank Nigeria plc, Zaria Branch. 

2. Data presentation


Options No of Respondents Percentage (%)
Male 30 75
Female 10 25
Total 40 100

source: Questionnaire Administered 2019

From the above table it will be noted that 30% of the majority of the respondents are male while the remaining 10% are female and has the minority response from the researcher opinion Respondents years of working experience


Options No of Respondents Percentage (%)
1–5 years 10 25
5–10 years 15 37.5
10 years and abive 15 37.5
Total 40 100

Source: Questionnaire Administered, 2019

the table above shows the reponse of the respondent in accordance to the their years spent working with the bank where 10 respondents representing 25% stood from 1–5 years of working with the bank and 15 respondent worked with the from 5–10 years of working experience and also 15 respondents representing approximately 38% are from 10 years and above. This simply means that majority of the Respondents are from 9 and above.


Table 4.2.3 Respondents relationship with the bank
Options No of Respondents Percentage (%)
Customer 20 50
Customer 20 50
Total 40 100

Source: Questionnaires Administration, 2019

From the respondent are employees of Stambic Bank plc, Zaria while another 20 respondents representing 50% are also customers. The involvement of the customers in questionnaire administration is to collaborate Whatever response that might be given by the bank staff.

Table 4.2.4 What activity or service does yiur bank offer?
Option No of Respondents Percentage (%)
ATM 12 60
Mobile 3 15
internaet 5 25
Total 20 100

Source : Questionnaire Administered, 2019

From the table above 12 respondents represent 60% make use of ATM service and 3 respondents represent 15% of the responses make use of mobile service operation while 5 respondents representing 25% of the responses were offered internet operation service.
Table 4.2.5 Are you in charge of any aspect of these services?
Options No of Respondents Percentage (%)
Agreed 20 100
Disagreed 0 0
Total 20 100

Source: Questionnaires Administered, 2019

From the above table, all 20 respondents representing 100% the total responds agree that they were in charge of one or two of the services offered by the bank. This is a corroboration to the affirmation of some schools and communication who stressed that banking system is better and effecient the manual banking system.

Table 4.2.6: Can you say computer apreration helps in a direct alternative to cash transaction?

Options No of Respondents Percentage (%)
Agreed 18 90
Disagreed 2 10
Total 20 100

Source: Questionnaires Administered, 2019

From the above table, 18 respondent representing 90% believed that the role of computer education has been significant. None of the respondents questioned suggested that the role of computer education has not been significant in their organization.

Table 4:8 do you agree that the computer in banking operation has a significant effect on the Operation of Stambuc Bank Nigeria plc?

Option s No of Respondents Percentage (%)
Agree 20 100
Disagree 0 0
Total 20 100

Source: Questionnaires Administered, 2019

From the table above, all 20 respondents representing 100% agreed that Computer in banking operation has a significant effect on operation of Stambic Bank, Nigeria plc. This should serve as a model to other banks to impart into their operation so as to avoid abrupt dysfunctions and remote afficiency in their service to their customers.

Table 4:9 do you agree that computer education has facilitated the process decision making in the banking sector?

Options No of Respondents Percentage (%)
Agree 20 100
Disagree 0 0
Total 20 100

Source: Questionnaires Administered, 2019

From the table above all 20 respondent representing 100% of the total respondents agree that computer of banking has facilitated the process of decision making in the banking sector. This is evident in the ease at which banks now send notification to their customers without having to leave their bank premises. Also, statement of account, confirmation of withdrawal, etc. can be easily requested and delivered from and to customer e-mail addresses while warning on counterfeit or dubious parctices can be easily dispered to customer. These are some of those factors that make decision making faster in the banking sector.

Table 4.10: can you say Computer education has improved customer satisfaction?


Options No of Respondents Percentage (%)
Agreed 14 70
Disagree 6 30
Total 20 100

Souce: Questionnaire Administered, 2019

 From the above table, 14 respondents representing 70% of the entire respondents indicate that computer education has improved customers satisfaction in Stambic Bank Nigeria plc, while 30% of the respondents has other option for the statement that Computer education has nothing to do with banking operation in satisfying customers.

Table 4.11: do you have an ATM Card?

Options No of Respondents Percentage (%)
Agreed 20 100
Disagreed 0 0
Total 20 100

Source: Questionnaire Administered, 2019

From the above table all 20 respondent representing 100% of the population says that they have ATM card and that it is with ATM they do their transaction with Stambic Bank.

Table 4.12: how often do you use your ATM?

Options No of Respondents Percentage (%)
12 60
Occasionally 6 30
Once in a while 2 10
Total 20 100

Source: Questionnaires Administered, 2019

The above table show that 12 respondent representing 60% said that they use their ATM always, while 6 respondents representing 30% is also said that they make use of their ATM card occasionally and the remaining 2 respondent representing 10% confirmed that they use their ATM card once in a while due to farness of Stambic Bank of Nigeria to their location.

Table 4.13: have you ever had problem with our ATM
Options No of Respondents Percentage (%)
Agreed 20 100
Disagreed 0 0
Total 20 100

Source: Questionnaire Administered, 2019

 From the above table, all 20 respondents representing 100% of the total respondents have confirmed that they have an ATM card. This table further stress the use of e-banking service provided by Stambic bank plc through the uses of ATM card mostly for withdrawal and phone recharge.

Table 4.14: what type of problem did you encounter with the ATM insufficient found?

Options No of Respondents Percentage (%)
Network service 14 70
Electricity 4 20
Others 2 10
Total 20 100

Source: Questionnaires Administered, 2019

 The abive table show that 14 respondents representing 70% of the population sees the problem as due to network and 4 respondents representing 20% also affirmed that it is due to electriciy failure while 2 respondents re-presenting 10% confurmed that it is due to one problem to the other, that was what normally cause the problem.

Table 4.15: do you agree that bank service in Nigeria banking are more reliable in term of performance?

Options No of Respondents Percentage (%)
Strongly 16 80
Agree 4 20
Undecided – –
Strongly disagree – –
Disagree – –
Total 20 100

Source: Questionnaires Administered, 2019

From the above table, 16 respondent representing 80% of the total respondents make strongly agreed that cash held by customers has reduced due to the education of cumputer operation innthe banking sector while 205 of the respondents agree that cash has reduced due to computer education and this implies that compueter education hsa improve the banking operation especially in Stambic Bank Nigeria plc.

Table 4.16: do you agree that bank services in Nigeria banking are more reliable in terms of performance?

Options No of Respondents Percentage (%)
Strongly Agree 16 80
Agree 4 20
Undecided – –
Strongly disagree – –
Disagree – –
Total 20 100

Source: Questionnaire Administered, 2019

From the above table, 16 resoondent representing 80% of the total respondents strongly agreed that service in banking sector are more reliable than any other countries of the world and 20% respondents agreed that banking service in Nigeria banking sector are more reliable.
This implies that service in Nigeria banking sectors are in good conditions which gave them the opportunity to perform their service in normal way.

Table 4.17: has Computer education improved efficiency in banking operation in Nigeria?

Options No of Respondents Percentage (%)
Agreed 16 80
Disagreed 6 20
Total 20 100

Source: Questionnaires Administered, 2019

 From the above table 16 respondent representing 80% of the total respondents said yes that computer education had improved efficiency in banking operation in Nigeria economy. While the remaining 4 respondents representing 20% state that it had done nothing to their understanding.

Table 4.18: what extent has computer education improved effeciency in the banking system in Nigeria?

Options No of Respondents Percentage (%)
Low 10 50
Moderately 6 30
High 4 20
Total 20 100

Source: Questionnaires Administered, 2019

 From the above table, 10 respondents representing 50% of respondent have said it's low, 6 respondent representing 30% it is moderately and 10% said it's very high in term of quality service.

Table 4.19: to what extent has Computer education helped in reducing time spent in banking halls?

Options No of Respondents Percentage (%)
Highly reduced 6 30
Moderately reduced 6 30
Indifferent 4 20
Total 20 100

Source: Questionnaire Administered, 2019

From the above 10 respondents representing 50% strongly agreed that computer education helped them reduced time spent in banking hall, while 6 respondent representing 30% also agreed to his notion conversely, 4 respondents 20% said it is indifferent from the computer education has done little in reducing struggle and burden in waiting in banking hall.

Table 4.20: do you agree that Computer education has improved the quality of service delivery in Nigeria bank?

Options No of Respondents Percentage (%)
Strongly agree 20 10
Agreed 16 80
Undecided 2 10
Strongly disageed 0 0
Disagreed 0 0
Total 20 100

Souce: Questionnaire Administered, 2019

The above tables 2 respondent representing 10% agreed that they have confidence in the performance of Nigeria banks, while another 16 respondents representing 80% of the respondent agreed that computer education has improved the quality of service delivery in Nigeria banking sector, while 2 respondents representing were undecided.  




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