Thank you for choosing 9mobile

Product information

For Airtime Balance *232#
For Data Balance *223#
To check your moble number *248#
To change pin *247*old pin*new pin#
To check your call tariff 239

For other product information, dial *200# or download my9mobile self -service app from

Google play store and iOS App store.

Mora talk

Stay connected with family, friends and loved ones using you&me. To opt in, *200*4*1#

Morecliq

Morecliq for the Nigerian youth offers airtime bonuses, weekly free data and affordable call tariff.

Please dial *200*4*2# to opt in.

Morelife

Morelife offers amazing call rates to all networks in Nigeria and selected international destinations.

Dial *620*1# to migrate.

Cliq.

Cliqlife supports learning and development in an atmosphere of fun for our future leaders, it gives free access to some education sites, free credit on your birthday , 100% extra bonus on data, bonus on incoming calls and lots more. To opt in, dial *200#

Ussd. Plan. Validity. Price

Code

*229*3*8# 10MB. 1day. N50

*229*3*1# 40MB. 1day. N100

*229*2*10# 150MB. 7days. N200

*229*2*12# 500MB. 30days. N500

*229*5*1# 30GB. 90days. N27,500

*229*5*2# 50GB. 120days. N55,000

*229*4*5# 100GB. 30days. N84,992

*229*5*3# 120GB. 365daysN110,000

*229*2*7# 1GB. 30days. N1000

*229*2*25# 1.5GB. 30days. N1,200

*229*2*8# 2.5GB. 30days. N2,000

.*229*2*35# 4GB. 30days. N3,000

*229*2*36# 5.5GB. 30days. N4,000

*229*2*5# 11.5GB. 30days. N6,000

*229*4*1# 15GB. 30days. N10,000

Moreflex

More flex Evaluation is a prepaid bundle plan designed to address your voice & data needs at the same time.

Enjoy bundle airtime and data to make more calls. browse PAYG and send SMS to all networks, to buy bundle, dial *320# or *200#

Morebusiness

Morebusiness is designed for small and medium scale business you and your employees can make free calls, send free SMS and get low international call rates.

Morecredit

More credit offers a flexible way to borrow airtime and data on the 9mobile network and repay the loan on your recharge to borrow or check eligibility, dial *665#

Data service

Dial *200# or download my9mobile self service app from google play store and iOS app store.

Data bundles

Our range of data offerings come at the right price and quality for you to browse, chat, stream and download. To subscribe, dial *200*3# or dial 229 to listen and buy.

Stay in touch with family and friends while abroad with the best roaming rates & offers more information, dial *200*7#

SIM management

The PIN (personal Identification Numer) feature on your SIM card secures access to it and is advisable to activate your PIN feature.

Unblocking your SIM

Your SIM will be locked automatically if a wrong PIN is entered 3 times to unlock your SIM, enter the puk number written or your Sim card holder frame.

FAQs

Question: How do I activate my Sim card

Answer: any registered & fully activated SIM card which is yet to perform a revenue generating activity ( voice or data communication) for a period of 48 hours after full activation is to be immediately placed on "receive only" state I.e ( partial barring ).

To activate your SIM card

activate by dialing 200 & follow the voice instruction to select your preferred package.

recharge the line within 48 hours.

make voice or data activity on the line.

Question: where do I register my SIM

Answer : visit any 9mobile experience center

Question: How can I get a special Number line.

Answer: for a special number, please visit any of our experience center.

Question: How do I switch (port in) to 9mobile

Answer : visit any 9mobile with the following

-1 passport photograph and valid form of ID e.g national ID. passport, driver's license, e.t.c.

Certificate of in importation, or Certificated of registration ( for corporate account

-feal out a port - in request form

-text port to 3232

Question: what do I b'need for a SIM replacement/swarp/welcome back?

Answer: in line with the new Nigerian communication commision (NCC) guideline on Sim replacement, your are required to provide

In addition to a valid means of identification the Sim pack or other evidence of direct purchase/ownership of the Sim, where this is unavailable, an affidavit arresting to the owner ship and lost of the Sim must be provided, please also note that any of the under-listed, means of the identification remains a compulsory requirement for Sim replacement:

Nigerian national ID card /nimc slip

Nigerian Driver's license

permanent Voter's card (PVC)

international passport

Letter of authentic by a traditional ruler, community leader, appixed passport photograph

affidavit and declaration sworn under oath starting that the declarant doesn't have an identity card.

Please note that the following caveats:

• the photo Image on the means of identification must be vary visible and easily recognizable when compared to the person representing it

• for foreigners, only your international passport is acceptable for this process

Question: How do I secure my Sim card?

Answer: all 9mobile Sim card comes with a default PIN,

To change the default PIN

Dial *247*0000*new pin#

Center.

Visit any 9mobile experience

To change old PIN

Dial *247*old pin*new pin#

To reset PIN

.call 200 or visit any experience.

Question: where can I do self service on 9mobile.

Answer: you have various self Service platforms, you can any you're comfortable with.

*200# (USSD for all type of phones)

my 9mobile app for smartphones (android apple & blackberry phones)

my 9Mobile web for browser enable devices.

Question: How do I buy data and airtime?

Answer: you can directly from our website.

• the 9mobile app or eshop

• or visit any of our experience center

Question: how do I borrow airtime or data?

Answer: dial *665# to borrow airtime or data.

You can borrow credit again even with existing credit.

Question: where can I buy devices, eg smartphones routers and modems?

Answer: buy devices conveniently online from the 9Mobile eshop and get it delivered to your preferred location anywhere in Nigeria.

visit any of our experience center.

Question: how do I make a request postpaid and business solutions?

Answer: you can make a request from email to

enterprisebusiness@9mobile.com.ng

Question: as a postpaid subscriber can I use self service?

Answer: yes on our self service platforms you can view and download postpaid bill, account detail and much more.

Question: How do I get my postpaid bill?

Answer: your postpaid bill is normally sent vie email however you can download from any of our self service platforms such as my9mobile web or my9mobile app.

• I need support and need to speak to a customer care agent.

You can speak to any of our customer care agency by

dialing 200
our live chat
or via email to care@mobile.com.ng

welcome back your 9mobile

If you lost your SIM, you can easily retrieve it, simply visit any of our 9mobile office, shop or out let to retrieve your SIM and you need to provide an authentic form of identification such as Driver's license, National ID card etc to process your SIM swap.

For more information kindly contact us or visit any 9mobile office, out let, or shop.

FAQ

Question: What's 9mobile retrievel?

Answer: is the system of getting back your SIM when it's been lost.

Question: What does 9mobile require for welcome back?

Answer: 9mobile require your authentic form of identification such as Driver's license, vorters card, national ID card to process your SIM retrieve.

• provide your Sim certificate (SIM pack)

• and make sure you're the one that registered the SIM when you purchase it,

Question: How can I do when I lost my SIM pack.

Answer: While in the absence of the SIM pack, you must provide your court affidavit for the lost of your SIM pack.

Question: How can I do when I lost my ID card.

Answer: While in the absence of your ID card, you must provide your court affidavit for the lost of your ID card.

9mobile Sim upgrade is an opportunity for all 9mobile customers to upgrade their 3G SIM to 4G SMARTSIM It contains (standard, micro and nano) all in one SIM

Question: How do I upgrade my 9mobile 3G Sim to 4G one?

Answer: To upgrade your 9mobile 3G Sim to 4G, simply visit any one of the 9mobile office or shop to upgrade or swap your from 3G to 4G

Question: How do I benefit with it?

Answer: To benefit with 9mobile 4G Sim, the 4G SIM is greater, faster, and smarter in teams of browsing and Internet service than 3G SIM.

Question: How much is the bill for my SIM upgrade?

Answer: 9mobile SiM upgrade is free.

Question: would I miss my contacts and SMS after the Sim upgrade?

Answer: all your contacts are being saved inside the old one, the 3G one that's been swamped and no longer use but all your contacts and SMS are being saved in, unless you copy them from old one to the new active 4G one.

Question: will I forfeit my Credit or tariff plan?

Answer: No, your credit, tariff plan and also your loan will automatically transfer to your new active 4G Sim instantly.

Question: How long does it take for the Sim upgrade to start work?

Answer: your SIM upgrade will start work at once.

Question: Do I need to recharge it immediately after the SIM upgrade?

Answer: No, you don't need to recharge it.

Question: How do I check my 9mobile number?

Answer: To check your 9mobile number simply dial *248# your number will instantly pop up.

Question: How do I check my 9mobile balance?

Answer: To check your 9Mobile balance simply dial *232# your 9mobile balance will instantly pop up.

Question: How do I load my 9mobile credit?

Answer: To load your 9mobile credit simply dial *222*pin#

Question: How do I check my data balance

Answer: To check your data balance. kindly dial *228#

Question: How do I change my PIN?

Answer: To change your PIN kindly dial *247*OldPIN*newPIN#

Question: How do I check my tariff plan?

Answer: To check your tariff plan, simply 239 for other product information, dial *200# or download my 9mobile self-service app from google play store and iOS App store

Question: Does 9mobile have a you and me plan?

Answer: 9mobile doesn't have a 9mobile plan.

Question: How do I get loan from 9mobile?

Answer: Simply dial *561#