MTN SIM replacement

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MTN SiM swarp is allow when you lost your SIM card or the SIM has been damaged, MTN give a chance to their all customers to welcome back their SIM when it gets lost.

Kindily Follow the guideline for your SIM welcome back.

• You can visit any MTN office/shop/out let to swap your SIM or get more information about MTN SIM swarp.

•  make sure you go along with one of this ID we listed below.

  1. National ID card
  2. Voters Card
  3.  Driving license 
  4. International passport

•  Go along with your SIM certificate (SIM pack)


•  Make sure you're the SIM owner who registered the SIM when it's bought. It's Mandatory requirement that will enable Airtel to link every SIM card to the identity of the actual Owner .

•  provide the numbers that you used to call frequently.

•  Your last recharge is needed, the amount you recharge last before it got lost/stollen/damage.

• your lost SiM should not exceed 6 months less it should be recycle and sell it at market, Note that once your SIM was recycled, kindly bear in mind that the SIM is no longer yours, in simple terms you can not welcome back it. Hence all MTN Customers are advise to visit any MTN  office/walk in/shop, for their SIM replacement prior to 6 months of the SIM lost.

• You would issue a form to fill and make  sure you provide a correct details less it should be rejected.

• A picture of you will be taken using a white background.

Note:
•  in the absence of any one of the ID we listed above, It's necessary for you to provide a court affidavit for the lost of your ID or SIM pack, 


•  Get ready for your SiM replacement in as soon as you follow the guidelines. For more information you can contact us

FAQ

Question: How much is an MTN SIM swarp?

Answer: MTN SIM swarp is N500 and you would issue a N300 credit In the office.

Question: Can I represent my Father or any one of my relative?

Answer: No, except only the SIM owner.

Question: Can I welcome back my SIM when it's being used?

Answer: No, you can only welcome back your SIM when is off.

Question:  How long does the SIM begin active after the processing?

Answer:  your SIM will start work in next 24 hours after your SIM swarp.

Question: Do I forfeit my remaining balance that I have before the SIM got lost?

Answer: No! Your balance, data, plan, loan, in. addition to your contacts will resume, however your contacts wil only comeback when you do MTN backup.

Question: Do I need to recharge it immediately when the SIM initiate work?

Answer: No, you don't need, your SIM will automatic resumes work.

MTN DATA BUNDLE

Enjoy unbeatable data experience on the MTN network that provides a data plan that suit your lifestyle and meet all your needs. You can browse, chat, connect with loved ones and enjoy the Internet like never before.


We have (4) categories of data offers and they are as follows:

1. The standard data bundle plans

2. Goodybag bundles

3. Smartphone offer -kpalasa

4. Video streaming bundles



THE STANDARD DATA BUNDLE PLAN:

From as low as N100, you can choose the plan that meets your needs and help you stay connected with family and friends.

We have daily, weekly and monthly bundles.


How to subscribe:

1. Dial *131*1# to buy

2. Send the activation code to 131

3. Dial *904# and follow the prompts


How to check your data balance:

1. Dial *131*4#

2. Send '2' to 131


You can also borrow data in case you are out of credit, just dial *606# and follow the prompts.


Customer data journey
At the point of data bundle activation, a notification will be sent to a customers like the example below:

"You will receive a menu shortly, select ONE-OFF to cancel the bundle renewal or recurrent for auto-renewal to complete your transaction"

after which they get a pop up;
"Thank you for subscribing to [] 50MB []
1-Day data plan, press:
1. One-off purchase
2. Recurrent purchase"

If the customer replies with "1" 
-this means that the purchase will be activated once i.e there will be no auto-renewal for that plan. After replying, the customer gets a confirmation of successful activation. here is an example of the message below;

"Your 50MB Daily plan will expire on 01/01/2021
09:50:43 dial *131*1# to buy a new data bundle, *606# to borrow data or *131*200# to browse @ N3/MB" 

If the customer replies with "2" - this means that the customer has agreed to be auto-renewed upon expired. The data bundle purchase will continue to auto-renew until the customer decided to opt out of auto-renewal.
After replying, the customer will get a confirmation of successful activation. Here is an example of the message below;

"Activation of 50MB daily plan was Successful. renews on 01/01/2021 12:58:00.

To stop renewal,
Text NO104 to 131,
Text 2 to 131 for balance"

Kindly leave a comment for more update.
 








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