9mobile retrieval

welcome back your 9mobile

If you lost your SIM, you can easily retrieve it, simply visit any of our 9mobile office, shop or out let to retrieve your SIM and you need to provide an authentic form of identification such as Driver's license, National ID card etc to process your SIM swap.

For more information kindly contact us or visit any 9mobile office, out let, or shop.

FAQ 

Question: What's 9mobile retrievel?

Answer: is the system of getting back your SIM when it's been lost.

Question: What does 9mobile require for welcome back?

Answer:  9mobile require your authentic form of identification such as Driver's license, vorters card, national ID card to process your SIM retrieve. 

• provide your Sim certificate (SIM pack)

• and make sure you're the one that registered the SIM when you purchase it,

Question: How can I do when I lost my SIM pack.

Answer:  While in the absence of the SIM pack, you must provide your court affidavit for the lost of your SIM pack.

Question: How can I do when I lost my ID card.

Answer: While in the absence of your ID card, you must provide your court affidavit for the lost of your ID card. 

 9mobile registration is free

1. register the SIM card number.
2. activate by dialing 200 & follow the voice instruction to select your preferred package.
3. recharge the line within 48 hours.
4. make voice or data activity on the line.

FAQ

Question: where do I register my SIM

Answer :  visit any 9mobile office or shop

Question: How can I get a special Number line.

Answer:  for a special number, please visit any of our office or shop

Question: How do I migrate (port in) to 9mobile

Answer :  visit any 9mobile with the following  

-1 passport photograph and valid form of ID e.g national ID. passport, driver's license, e.t.c.

Certificate of in inporation, or Certificated of registration ( for corporate account

-feal out a  port - in request form

-text port to 3232

Question: what do I b'need for a SIM replacement/swarp/welcome back?

Answer:    in line with the new Nigerian communication commision (NCC) guideline on Sim replacement, your are required to provide 

In addition  to a valid means of identification the Sim pack or other evidence of direct purchase/ownership of the Sim, where this is unavailable, an affidavit arresting to the owner ship and lost of the Sim must be provided, please also note that any of the under-listed, means of the identification remains a compulsory requirement for Sim replacement:

• Nigerian national ID card /nimc slip

• Nigerian Driver's license

• permanent Voter's card (PVC)

• nternational passport

• Letter of authentic by a traditional ruler, community leader, appixed passport photograph 

affidavit and declaration sworn under oath starting that the declarant doesn't have an identity card.

Please note that the following caveats: 

• the photo Image on the means of identification must be vary visible and easily recognizable when compared to the person representing it 

• for foreigners, only your international passport is acceptable for this process

.

Question: How do I secure my Sim card?

Answer: all 9mobile Sim card comes with a default PIN, 

To change the default PIN

Dial *247*0000*new pin#

 Center.

Visit any 9mobile experience

To change old PIN 

Dial *247*old pin*new pin#

To reset PIN

.call 200 or visit any experience.

Question:  where can I do self service on 9mobile.

Answer:  you have various self Service platforms, you can any you're comfortable with.

• *200# (USSD for all type of phones)

• my 9mobile app for smartphones (android apple & blackberry phones)

 

•  my 9Mobile web for browser enable devices.

Question:  How do I buy data and airtime?

Answer:  you can directly from our website.

• the 9mobile app or eshop

• or visit any of our experience center

Question: how do I borrow airtime or data?

Answer:  dial *665# to borrow airtime or data.

You can borrow credit again even with existing credit.

Question: where can I buy devices, eg smartphones routers and modems?

Answer: buy devices conveniently online from the 9Mobile eshop and get it delivered to your preferred location anywhere in Nigeria.

• visit any of our experience center. 

Question: how do I make a request postpaid and business solutions?

Answer: you can make a request from email to 

enterprisebusiness@9mobile.com.ng

Question: as a postpaid subscriber can I use self service?

Answer:  yes on our self service  platforms you can view and download postpaid bill, account detail and much more.

Question: How do I get my postpaid bill?

Answer:  your postpaid bill is normally sent vie email however you can download from any of our self service platforms such as my9mobile web or my9mobile app.

•  I need support and need to speak to a customer care agent.

You can speak to any of our customer care agency by

• dialing 200

* our live chat

•  or via email to care@mobile.com.ng